Warranty & Returns


Warranty Policy:

RAE Systems, Inc. warrants products manufactured and sold by RAE Systems to be free from defects in materials and workmanship for the periods listed in the tables on the following pages. This warranty is expressly limited to the original owner who purchases the equipment directly from RAE Systems or from an authorized RAE Systems Distributor.

To maintain this limited warranty, the product must be operated, calibrated, and maintained in accordance with the Operation and Maintenance Manual supplied with the product. Abuse, mechanical damage, alteration, or repairs not made in accordance with the Operation and Maintenance Manual void the RAE Systems Standard Limited Warranty.

The obligation of RAE Systems under this limited warranty is limited to the repair or replacement of components deemed by the RAE Systems Technical Support Center to have been defective under the scope of this Standard Limited Warranty. To receive consideration for warranty repair or replacement, the product must be returned to a RAE Authorized Service Partner or to RAE Systems in San Jose, California, USA, with transportation and shipping charges prepaid. If the product is being returned to RAE Systems, it is necessary to obtain a return authorization number (RMA) from RAE Systems prior to shipment.

This limited warranty is expressly in lieu of any and all representations, express or implied, including but not limited to the warranty of fitness for a particular purpose. RAE Systems will not be liable for loss or damage of any kind connected to the use of its products or failure of its products to function or operate properly.

Warranty concerns from purchase of RAE Systems products at Raegasdetection.com/Northside Sales please call us directly at: Tel # 1-800-467-9005.

Return Policy:

For return of item due to improper Sizing, Color, Fit, Improper Calibration Gas or Gases, Incorrect choice of unit/monitor, sensors or any non-defective reasoning, etc. The purchaser must return item at their cost in original packaging within 30 days of receipt of product. When merchandise is received and inspected and found to be in original condition. Raegasdetection.com/Northside Sales will refund or credit purchaser original purchase price less a 30% restocking fee. If returned item is not in original condition no credit will be applied and item will be returned to purchaser at purchasers expense for shipping.

To return any item purchaser must call Northside Sales at 501-945-0905 and obtain a Return Merchandise Authorization Number. ( RMA ). If item is returned without RMA number, it will be refused.